Frequently asked questions

SMS Nuvora is a service for buying virtual phone numbers used to receive SMS verification codes. Numbers are sourced from live telephony inventory and assigned when you complete a purchase. You read the incoming message in your SMS Nuvora inbox.

Create an account, add money to your wallet, then choose a service and country. The price in naira is shown before you confirm. When you confirm, SMS Nuvora requests a number from the live provider and deducts the displayed price only if the number is successfully allocated.

The catalogue is generated from live provider inventory, so the supported countries and services can change throughout the day. Browse the Services directory and the number page for a service to see current availability and prices in naira. Popular services include WhatsApp, Telegram, Facebook, Instagram, Google, Microsoft, Discord, TikTok, Amazon and many others.

After a successful purchase the number appears under My Numbers. Incoming messages arrive in your SMS Inbox, and SMS Nuvora highlights the verification code when one can be detected so you can copy it. You can also open the individual number to see its messages.

Most purchases are one-time SMS activations with a short reception window (typically around 20 minutes, shown on the number). The expiry time is displayed on the number and in your inbox. Availability windows are controlled by the telephony provider.

One-time activations expire or are released after their window. Where a renewal option is offered, you can renew from the number page. A released or expired number may no longer be available, and the same number cannot always be reassigned.

Deposits are made in Nigerian Naira through Paystack checkout. Your wallet is credited only after SMS Nuvora verifies the payment server-side. Pending or failed payments are never counted as successful deposits.

Every number price and your wallet balance are shown in Nigerian naira (₦). A number costs the live Grizzly provider cost multiplied by 2.4 — a ₦50 Grizzly cost sells for ₦120, a ₦1,000 cost sells for ₦2,400 — and the price is shown before you confirm a purchase.

Payments are processed by Paystack at checkout. The available card and bank options are presented by Paystack for your region. SMS Nuvora does not store your card details.

If the provider cannot allocate a number, the purchase is reversed and your wallet is not charged. If a provider allocation cannot be completed, the attempt is recorded for reconciliation and you are not charged. You are charged only when a number is successfully provisioned.

Provider allocations that are cancelled without a usable number are refunded to your wallet. Successful activations, and activations that expired after being delivered, are not automatically refundable because SMS delivery depends on third parties. Full details are in the Refund and Cancellation Policy.

No. SMS delivery depends on the service you are verifying, its anti-fraud checks, and the telephony provider. SMS Nuvora delivers the number and shows incoming messages, but cannot guarantee that a third-party service will send a code.

Account, wallet and message data are visible only to you and authorized administrators. Provider credentials are stored server-side and never exposed to the browser. See the Privacy Policy for how information is collected, used and retained.

Sign in and open the Support center to submit a ticket and track replies. A public support email will be published here once it is confirmed; until then, the in-app Support center is the supported contact channel.