Terms of Service

1. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use SMS Nuvora. You are responsible for complying with the laws that apply to you.

2. Your account

Provide accurate information and keep your login details secure. You are responsible for activity carried out through your account. Contact support if you believe your account has been accessed without permission.

3. The service

SMS Nuvora provides virtual phone numbers for receiving SMS verification codes. Numbers are allocated from live telephony inventory at the time of purchase, so availability, countries and services can change. Most purchases are one-time SMS activations with a short reception window (typically around 20 minutes) shown on the number. Where a longer rental or renewal is offered, the duration is shown before you confirm.

4. Prices

All prices are shown in Nigerian naira (₦) before you confirm a purchase, and your wallet balance is displayed in naira. The amount deducted is the price displayed for the number when the purchase succeeds.

5. Deposits and payments

• Deposits are made in Nigerian Naira through Paystack checkout.
• Your wallet is credited only after SMS Nuvora verifies the payment server-side.
• Pending or failed payments are not counted as successful deposits and do not add to your wallet.
• Duplicate payment notifications are handled idempotently so a single payment is credited once.

6. Purchases and provisioning

When you confirm a purchase, SMS Nuvora requests a number from the live provider. You are charged only if a number is successfully provisioned. If provisioning fails, the attempt is reversed and your wallet is not charged. If a provider allocation cannot be completed, the attempt is recorded for reconciliation and you are not charged.

7. Expiry, release and reactivation

Numbers expire or are released at the end of their reception window or rental period. An expired or released number may stop receiving messages and may not be available again. Renewal is offered only where the provider supports it and is shown in the app.

8. Refunds

Refunds are handled under the Refund and Cancellation Policy. Provider allocations that are cancelled without a usable number are refunded to your wallet where the provider confirms the cancellation.

9. Acceptable use

You may use numbers only for legitimate purposes permitted by the provider and applicable law. Fraud, impersonation, account theft, harassment, spam, illegal activity, and attempts to bypass security or anti-fraud controls are prohibited. See the Acceptable Use Policy for details.

10. Third-party services

Verification codes are sent by third-party services, not by SMS Nuvora. Delivery depends on those services and on the telephony provider. SMS Nuvora cannot guarantee that a third party will send a code or that a number will be accepted by a particular service.

11. Availability and disclaimers

The service is provided on an as-available basis. Live inventory, provider connectivity and third-party delivery can change without notice. To the extent permitted by law, SMS Nuvora makes no warranty that the service will be uninterrupted or that any particular number or service will be available.

12. Limitation of liability

To the extent permitted by law, SMS Nuvora is not liable for indirect or consequential losses, for messages not delivered by third parties, or for actions taken using a number you purchased. Nothing in these terms limits liability that cannot be limited by law.

13. Suspension and termination

We may suspend or terminate accounts or numbers that violate these terms, create fraud or abuse risk, or are required to be restricted by a provider or by law.

14. Changes to these terms

We may update these terms as the service changes. The updated date at the top of this page shows the latest revision. Continued use after an update means you accept the revised terms.

15. Governing law

The governing law and dispute forum for these terms are: [jurisdiction to be added]. This placeholder will be replaced with the confirmed legal details.

16. Contact

For questions about these terms, use the in-app Support center after signing in. A public support email will be added here once it is confirmed: [support email to be added].