Privacy Policy

1. Who we are

SMS Nuvora provides virtual phone numbers that customers use to receive SMS verification codes from online services. Business contact details are listed on the Contact page; where a detail is not yet confirmed it is shown as a placeholder rather than invented.

2. Information we collect

• Account information such as your name, email address and authentication details.
• Wallet and transaction records, including deposits, balances, purchases, renewals and refunds.
• Virtual number records, including the country, service, provider activation reference, status and expiry.
• SMS messages received for numbers assigned to you, which may contain verification codes.
• Technical and usage information needed to operate, secure and troubleshoot the service.

3. How we use information

• To create and secure your account and sign you in.
• To process deposits, buy numbers, deliver SMS messages and show your inbox.
• To prevent fraud, abuse, duplicate credits and unauthorised access.
• To provide customer support and respond to tickets.
• To meet legal, tax and accounting obligations that apply to us.

4. Payments

Naira deposits are processed by Paystack. Payment is verified server-side before your wallet is credited. SMS Nuvora does not store your full card details; card data is handled by the payment processor.

5. SMS content and confidentiality

Messages received for your numbers are treated as sensitive. They are visible to you and to authorized administrators who operate and support the service. We do not publish your messages or your assigned numbers, and public catalogue data never includes customer numbers, messages or verification codes.

6. Sharing information

We do not sell your personal information. We share only what is necessary to run the service: with our telephony provider so a number can be allocated and messages received, with our payment processor to take and verify payment, and where required by law or to protect the service from abuse.

7. Retention

Account and transaction records are kept while your account is active and for as long as needed for accounting, dispute resolution and legal obligations. Number and message records are retained for a limited period and may be removed after they are no longer needed for the service or support.

8. Security

Provider credentials and payment secret keys are stored server-side and are never sent to the browser. Access to customer and financial records is restricted to authorized administrators. No system is perfectly secure, so please use a strong password and keep your login details private.

9. Your choices

• You can review your profile, numbers and transaction history in the app.
• You can contact support to request correction or deletion of information, subject to records we must keep for legal or accounting reasons.
• You can stop using the service at any time.

10. Cookies

SMS Nuvora uses essential cookies and browser storage for authentication and session management. See the Cookie Policy for more detail.

11. Children

SMS Nuvora is not intended for people under 18. Do not create an account or buy a number if you are under 18.

12. Changes

We may update this policy as the service or applicable rules change. The updated date at the top of this page shows when it was last revised.

13. Contact

For privacy questions or requests, use the in-app Support center after signing in. A public support email will be added here once it is confirmed: [support email to be added].